Terms & Conditions

Ultimate Mobile Services Agreement Standard Terms and Conditions

Structure of the agreement: This agreement comprises these Standard Terms and Conditions, the Services Descriptions and one or more Orders.

1. Validity:

  • All plans expire after 30 days

2. Data:

  • For use in the United States, Puerto Rico and U.S. Virgin Islands (Domestic Coverage Area), Canada & Mexico. Additional or promotional data may not be available for use outside the DCA. Data is not pooled. Unused Data in plans or top ups does not roll over

3. Video Streaming:

  • Includes the Stream Saver feature which allows you to save data on content it recognizes as video by streaming higher definition video in Standard Definition quality (about 480p) on compatible devices (unless the video provider has opted out). Video Streaming feature will be preactivated.

4. Unlimited Talk:

  • Includes unlimited calls in the United States, Puerto Rico and U.S. Virgin Islands (Domestic Coverage Area). Service may be terminated for excessive off- net roaming. Calls to special or premium service numbers are not included and will not be terminated

5. Unlimited Text:

  • Standard Messaging, includes unlimited number of messages up to 1MB in size within and from the DCA. Messages sent through applications may incur data charges. Advanced Messaging: Sender and recipient(s) must be UltimateMobile postpaid wireless customers with HD Voice accounts, capable Smartphones, have their Smartphones turned on and be within the DCA. Service includes unlimited messages up to 10MB in size. Other restrictions apply.

6. Date Topup:

  • Data Top-up expires at the end of the current plan period

7. Call Protect Basic:

  • All plans expire after 30 days

8. Validity:

  • Provides network-based and application-based features that help manage unwanted calls. Call Protect Basic (a) automatically blocks calls determined to be spam/nuisance, fraud/scam, or neither/neutral using data analytics and network monitoring, as well as reports from customers, and (b) provides suspected spam alerts. UltimateMobile will automatically activate the feature. Solution Provider can opt-out at any time by using the online account management portal or contacting a sales representative.

9. Roam North America Features:

  • Allows plan data usage with no roaming charges in Mexico/Canada. DATA: Allows domestic plan data usage in Mexico/Canada. Off- net (roaming) data may be at 2G speed

10. International Roaming:

  • International roaming is disabled

11. Surcharges & Fees:

  • All plans expire after 30 days

12. Validity:

  • All federal/state universal service charges, Regulatory Cost Recovery Charges, Administrative Fees, and other governmental assessments are included in the rate presented.

13. Renewals and Cancellations:

  • Lines are automatically cancelled if line is on suspend for more than 30 days. Reinstated lines are charged at the activation rate and not the renewal rate

14. Devices Requirements:

  • Lines must be activated with the IMEI of the device that will be in use. Removing a SIM from the device that was activated and placing it in an ineligible device is prohibited and will lead to the line being disconnected. All plans require compatible VoLTE-enabled iPhone 6 or newer operating on iOS version 9.3 or higher or HD Voice-enabled Android smartphone. Plans will not work in devices that are not approved.

15. Rate Plan Changes:

  • Rate plan changes within a billing cycle are not permitted. Users may move to a different plan at the start of the next billing cycle. Plan upgrades only possible via Top-up.