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Frequently Asked Questions

To start connecting your devices with Ultimate Mobile we require all customers to fill out our online sign up form which you can reach here or by clicking the Get Connected button anywhere you see it on the website.Once we have verified your details, we will set you up an account and you can start ordering and connecting services.

You can activate by visiting ultimatemobile.com and click to activate or call us at 1888 activate. If you need to swap your simcard please login to your account and go to swap my simcard.

We currently do not support any additional feature but we are working to offer VON, Music Steaming, and International Calling Packages.

You can visit ultimatemobile.com and go to buy new simcard kit. You will need to pay with VISA or MasterCard. The cost is $10 including shipping.

You can email Ultimate Mobile Technical Support through support@ultimatemobile.com or by contacting our agents through live chat at any time.

No APN needed is needed. It updates automatically and in case if didnt, please reach out to our support team by calling or message via live chat.

It is your 10 digit phone number which can be found in the phone settings.

For iPhone: Settings->Phone->Simcard.

For Android: Settings->About->Phone (may vary depending on phone manufacturer)

We offer the 3 in 1 simcard kit, which has all sizes :Standard, Micro and Nano

We offer following data plans

  • 1GB Data and Voice
  • 3GB Data and Voice
  • 5GB Data and Voice
  • 7GB Data and Voice
  • 10GB Data and Voice

When you add, remove or cancel a service or feature in the middle of a billing period, we adjust the charge for that month so you only pay for the time you use it. This is called proration.We calculate proration from the date of the change until the next 5th of the month. Since you’re billed for services a month in advance, your first bill after making changes will show your new regular monthly charges, plus partial charges or credits because of your recent changes.

Shipping usually takes 3-5 business days.

Our 4G LTE network is composed of the following bands:
  • 700 MHz: Bands 12/17/29.
  • 850 MHz: Band 5.
  • 1900 MHz: Band 2.
  • 1700 MHz /2100 MHz: Bands 4/66.
  • 2300 MHz: Band 30
You can check the coverage at See Coverage

You may contact our support team and they will fix the issue in no time.

An International Mobile Subscriber Identity (IMSI) is a 15-digit number for every user in a Global System for Mobile communication (GSM). The IMSI is used by Mobile Network Operators (MNOs) and is an important part of the Subscriber Identity Module (SIM) profile

Every SIM card has a ICCID number, which stands for Integrated Circuit Card Identifier and consists of 19 to 20 characters. Note: To ensure your device works properly, please verify the correct SIM card is being used by matching the ICCID number associated with your device IMEI

Yes you can use Ultimate Mobile SIM Cards in an iPhone. We have supoprt for all type of networks for all mobile brands

Yes you can use Ultimate Mobile SIM Cards in any Andoid Phone. We have supoprt for all type of networks for all mobile brands